Understanding Roles

What Each Role Can Do

Admin

Full control. Admins can:

• Create, rename, and delete operations
• Manage the team roster and invite/revoke users
• Change any pin — including pins other people dropped
• Change operation settings (title, icon, pin types enabled, overlays)
• Set viewer/user PINs and generate share links
• Export reports, download data

Use Admin for incident commanders, team leads, and operation owners.

User

Drop and edit their own pins. Users can:

• Drop pins of any enabled type
• Edit or delete pins they created
• View everything on the map
• Use Follow Me to record their own track
• Run search, navigate, share location

Users cannot edit other people's pins, change settings, or manage the roster. Use User for team members actively working the scene.

Viewer

Read-only. Viewers can:

• See the map and every pin on it
• Tap pins to read details
• Navigate to pins

Viewers cannot drop pins, edit anything, or change settings. Use Viewer for mutual aid crews, customers, dispatchers, or anyone who needs situational awareness without the ability to change things.

How Roles Get Assigned

When you sign in to an operation, your role is determined by how you got there:

• If you created the operation → you're Admin
• If you signed in with the User PIN → you're a User
• If you signed in with the Viewer PIN (or no PIN, if the operation allows it) → you're a Viewer
• If the admin added you directly to the team roster → you get whatever role they assigned

Changing Your Role

You can't upgrade your own role. An admin has to do it — either by handing you a higher-level PIN, sending you a share link at a higher tier, or manually adding you to the roster with that role.